Privacy Policy

1. Introduction

1.1 Our Commitment to Privacy

Tajer is committed to protecting your privacy and ensuring the security of your personal information. As a leading shipping agent and logistics service provider, we understand the importance of safeguarding the sensitive data entrusted to us by our customers, partners, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other international privacy regulations.

1.2 Scope and Application

This Privacy Policy applies to all personal information collected through our website, mobile applications, shipping services, customer interactions, and any other channels where we may collect your data. It covers information pertaining to our customers, their recipients, business partners, suppliers, employees, and website users. By using our services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information We Collect Directly

We collect various types of personal information to provide our shipping and logistics services effectively:

Customer Account Information:

• Full name, contact details (address, email, phone number)
• Company information (business name, registration details, tax identification numbers)
• Payment information (credit card details, bank account information, billing address)
• User credentials for our online platforms (username, password, security questions)

Shipping and Logistics Data:

• Sender and recipient information (names, addresses, contact details)
• Package details (contents, value, dimensions, weight, special handling requirements)
• Shipping preferences and delivery instructions
• Customs declaration information for international shipments
• Insurance details and claims information

Communication Records:

• Customer service inquiries and support tickets
• Email correspondence and chat transcripts
• Phone recordings for quality assurance and training purposes
• Feedback, surveys, and reviews

2.2 Information Collected Automatically

When you interact with our digital platforms, we automatically collect certain information:

Technical Information:

• IP address, browser type, and device information
• Operating system and platform details
• Unique device identifiers and mobile network information
• Cookies and similar tracking technologies data

Usage Data:

• Website navigation paths and page interaction data
• Service usage patterns and preference settings
• Response times and error logs
• Feature usage statistics and application performance data

2.3 Information from Third Parties

We may receive personal information from various third-party sources:

Business Partners:

• Freight forwarders and carrier partners
• Customs brokers and regulatory authorities
• Payment processors and financial institutions
• Marketing and advertising partners

Public Sources:

• Business directories and public registries
• Social media platforms (where permitted by law)
• Government databases and regulatory bodies

3. How We Use Your Information

3.1 Service Provision and Operations

We use your personal information to deliver our core shipping and logistics services:

Shipping Services Management:

• Processing and managing shipments from pickup to delivery
• Calculating shipping costs and generating quotes
• Scheduling pickups and coordinating delivery operations
• Providing real-time tracking and status updates
• Handling customs clearance and regulatory compliance

Customer Account Management:

• Creating and maintaining customer accounts
• Processing payments and managing billing
• Providing customer support and resolving inquiries
• Sending service-related notifications and updates

3.2 Business Operations and Improvement

We utilize data to enhance our services and operational efficiency:

Service Optimization:

• Analyzing shipping patterns and route optimization
• Improving delivery efficiency and resource allocation
• Developing new services and features
• Conducting quality assurance and performance monitoring

Business Analytics:

• Market research and trend analysis
• Customer behavior and preference analysis
• Operational performance metrics
• Financial analysis and forecasting

3.3 Marketing and Communications

We may use your information for marketing purposes, always providing opt-out options:

Promotional Communications:

• Sending service updates and promotional offers
• Newsletters and industry insights
• Customer satisfaction surveys
• Event invitations and educational content

Personalized Marketing:

• Tailored service recommendations
• Targeted advertising based on shipping patterns
• Customized content and offers
• Cross-selling and up-selling opportunities

3.4 Legal and Compliance Obligations

We process data to meet our legal and regulatory requirements:

Regulatory Compliance:

• Customs and border protection regulations
• Trade security and compliance requirements
• Tax and accounting obligations
• Safety and security regulations

Legal Proceedings:

• Responding to legal requests and court orders
• Protecting our legal rights and interests
• Investigating and preventing fraud
• Enforcing our terms and conditions

4. Legal Basis for Processing

4.1 Contractual Necessity

We process your personal information when necessary to perform our contractual obligations, including:

• Processing and delivering your shipments
• Providing customer support services
• Managing your account and processing payments
• Sending essential service communications

4.2 Legitimate Interests

We process data based on our legitimate business interests, including:

• Service improvement and development
• Marketing and business development
• Fraud prevention and security enhancement
• Operational efficiency and cost reduction

4.3 Legal Obligations

We process personal information to comply with legal requirements, such as:

• Customs declaration and border control regulations
• Tax reporting and accounting standards
• Safety and security mandates
• Regulatory compliance in multiple jurisdictions

4.4 Consent

Where required by law, we obtain your consent for specific processing activities, including:

• Marketing communications and promotional offers
• Cookies and tracking technologies
• Special categories of data processing
• International data transfers where additional protections are required

5. Data Sharing and Disclosure

5.1 Service Providers and Partners

We share information with trusted third parties who assist in providing our services:

Logistics Partners:

• Carrier companies and freight forwarders
• Warehouse and storage facilities
• Last-mile delivery providers
• Customs brokers and clearance agents

Technology Providers:

• IT infrastructure and cloud service providers
• Software development and maintenance partners
• Payment processing companies
• Customer relationship management systems

5.2 Regulatory and Legal Disclosures

We may disclose your information when required by law or necessary for legal processes:

Government Authorities:

• Customs and border protection agencies
• Tax and revenue authorities
• Transportation security administrations
• Regulatory compliance bodies

Legal Requirements:

• Court orders and legal proceedings
• Law enforcement requests
• Regulatory investigations
• Legal rights protection

5.3 Business Transfers

In the event of mergers, acquisitions, or business transfers, we may share your information with relevant parties, always ensuring continued protection of your data.

6. International Data Transfers

6.1 Global Operations

As an international shipping agent, we transfer personal information across borders to facilitate global shipping operations. These transfers may include:

Cross-Border Data Flows:

• Shipping information to destination countries
• Customer data to our international offices
• Operational data to global service partners
• Cloud storage across multiple jurisdictions

6.2 Transfer Safeguards

We implement appropriate safeguards for international data transfers, including:

• Standard contractual clauses approved by regulatory authorities
• Binding corporate rules for intra-company transfers
• Adequacy decisions where applicable
• Additional security measures for sensitive data

7. Data Security

7.1 Security Measures

We implement comprehensive security measures to protect your personal information:

Technical Safeguards:

• Encryption of data in transit and at rest
• Secure network infrastructure and firewalls
• Regular security assessments and penetration testing
• Multi-factor authentication and access controls

Organizational Measures:

• Employee training and awareness programs
• Strict access control policies and procedures
• Regular security audits and compliance checks
• Incident response and business continuity plans

7.2 Data Breach Response

We maintain robust procedures for responding to data security incidents, including:

• Immediate investigation and containment measures
• Regulatory and individual notifications as required by law
• Remediation actions and preventive improvements
• Transparent communication with affected parties

8. Data Retention

8.1 Retention Periods

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy:

Operational Data:

• Shipping records and transaction data: 7 years
• Customer account information: While active plus 5 years
• Financial and payment records: 7 years for tax purposes

Legal and Compliance:

• Customs and regulatory documentation: As required by applicable laws
• Legal dispute records: Until resolution plus applicable statute of limitations
• Safety and security records: As mandated by regulatory requirements

8.2 Data Disposal

We securely dispose of personal information that is no longer needed using approved methods, including secure deletion, shredding, and anonymization techniques.

9. Your Rights and Choices

9.1 Access and Control

You have the following rights regarding your personal information:

Access Rights:

• Right to access and obtain copies of your personal data
• Right to information about how we process your data
• Right to know the categories of personal information we hold

Control Rights:

• Right to rectify inaccurate or incomplete information
• Right to erasure ("right to be forgotten") in certain circumstances
• Right to restrict processing in specific situations
• Right to object to processing based on legitimate interests

9.2 Data Portability and Consent

Additional Rights:

• Right to data portability for information provided to us
• Right to withdraw consent where processing is based on consent
• Right to lodge complaints with supervisory authorities

9.3 Exercising Your Rights

To exercise your rights, please contact us using the details provided in Section 14. We will respond to your request within the timeframes required by applicable law.

10. Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of material changes through appropriate channels and update the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.